§ 37-11. Vehicle tow service license or heavy-duty vehicle tow service license, tow truck driver permit, or tow truck permit denial, suspension, or revocation appeal procedure  


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  • (a) Within ten (10) days from the date of the incident, suspension, revocation or denial, the licensee or permittee as applicable shall file a written sworn complaint with the compliance officer stating:

    (1) The grounds for the complaint;

    (2) All persons with knowledge regarding the incident the complaint is based upon;

    (3) The time, date and location of the alleged offending action by the city; and

    (4) The relief requested.

    (b) Compliance officer review. The compliance officer shall conduct an investigation into the licensee or driver's complaint. Within ten (10) days of the filing of the complaint, unless circumstances demand a longer response time, the compliance officer shall provide a written response to the licensee or driver. If the licensee or driver is not satisfied with the compliance officer's response, the licensee or driver may request the review of the compliance officers actions to his immediate supervisor. Such request shall be in writing and submitted within ten (10) days of the date of the compliance officer's response.

(Ord. No. 10-027, § 2, 3-11-10)