§ 37-6. Police and dispatcher responsibilities.
(a)
The city will maintain four (4) lists:
(1)
Rotation list. This list shall indicate all rotation tag numbers. Each licensee will be allowed one (1) listing on the rotation list.
(2)
Heavy-duty rotation list. This list shall indicate all heavy-duty rotation tag numbers. Each licensee will be allowed one (1) listing on the rotation list.
(3)
Abandoned rotation list. This list shall indicate all rotation tag numbers of licensees who chose to be on this list. Each licensee will be allowed one (1) listing on the rotation list. However, this list shall only be used for tows between 8:00 a.m. and 5:00 p.m. Monday through Friday, excepting city holidays.
(4)
Abandoned heavy duty rotation list. This list shall indicate all rotation tag numbers of licensees who chose to be on this list. Each licensee will be allowed one (1) listing on the rotation list. However, this list shall only be used for tows between 8:00 a.m. and 5:00 p.m. Monday through Friday, excepting city holidays.
(b)
Dispatch procedures.
(1)
For next-out rotation tows the communications dispatcher shall summon the next number on the rotation or abandoned list. The dispatcher shall call the first licensee's telephone number of record. If the dispatcher does not get an answer at the first telephone number, the dispatcher shall call the licensee's second telephone number. If the dispatcher receives a voice mail or calls a pager, the dispatcher shall leave a message that the company has five (5) minutes in which to return the dispatcher's call or the call will be a pass. If the company does not return the call or page to the dispatcher within five (5) minutes, or if there is no answer at the company's telephone number, the call will be a pass, and the company's tag number will be rotated to the bottom of the rotation list.
(2)
When summoned by the communications dispatcher, the licensee shall accept the summons or pass on this next-out rotation tow.
(3)
Upon receiving a summons from the communications dispatcher, if the licensee elects not to respond or fails to respond in the time frame permitted, the licensee shall be removed from the top of the rotation list and placed at the bottom of the list.
(4)
Upon accepting a summons from the communications dispatcher, a licensee shall be allowed a maximum of thirty (30) minutes to arrive at the scene from the time the police dispatcher called the licensee, or a maximum of forty-five (45) minutes to arrive at the scene if a heavy-duty wrecker is called. If the company does not arrive at the scene within the maximum time allowed, the police dispatcher shall cancel the call and the licensee shall be placed on the bottom of the list, and the next licensee on the list shall be called.
(5)
The officer on the scene will complete a driver's towing form. Completed drivers towing forms will be kept and maintained by the city, and available for inspection and copying, as required by state law.
(6)
In addition to the police dispatcher requesting a company, the city manager may authorize the director of housing and community services to designate a city employee to call for junk vehicle pick-ups.
(c)
Log books. The communications supervisor shall prepare and keep current four (4) log books to record all vehicles picked up. The log books are as follows:
(1)
One (1) book shall contain a record of all vehicles picked up resulting from any accident;
(2)
One (1) book shall contain a record of all junk vehicles or other vehicles;
(3)
One (1) book shall contain a record of all vehicles picked up by request of any private citizen. This log book shall apply only to those requests made through the city;
(4)
One (1) book shall contain a record of all heavy equipment picked up by a heavy-duty tow truck.
(Ord. No. 10-027, § 2, 3-11-10)